Test Environment
Impact Dashboard
A robust snapshot of Fiscal Year 2024 outcomes, outreach, and resolution performance.
Total Cases
2,628
↑ +12.6% vs FFY 2023
Resolution Rate
83%
3,647 of 4,415 cases
Resident Contacts
7,980
Direct engagements
Facility Visits
410
In-person monitoring
Volunteer Hours
2,860
18 active volunteers
Education Events
124
Community sessions hosted
Case Volume Comparison
Total cases reported: FFY 2023 vs FFY 2024
Case Themes
Top reported issue categories in FFY 2024.
Resolution Timeline
Average days to resolution by quarter.
Regional Snapshot
Highlights from outreach and case volume by region.
| Region | Cases | Visits | Top Issue | Resolution Rate |
|---|---|---|---|---|
| North | 684 | 112 | Care Planning | 84% |
| Central | 723 | 130 | Staffing | 82% |
| South | 604 | 96 | Resident Rights | 86% |
| Coastal | 617 | 72 | Quality of Life | 80% |
Program Highlights
Resident Voice
Listening Tours
Conducted 45 listening sessions and captured 350+ resident comments for quality improvements.
Rapid Response
Safety Escalations
Resolved 92% of high-priority cases within 72 hours through rapid response protocols.
Education
Family Support
Hosted 28 caregiver workshops focused on rights, discharge planning, and Medicare advocacy.
LTCOP Annual Reports Library
Download the full statewide Long-Term Care Ombudsman Program annual reports.
Current annual report
FFY 2025
Official annual report (PDF) and verified impact dashboard.